Refund Policy

Last updated: 6 July 2026

This policy applies to purchases made from [Legal Entity Name] through Saya / Neura.

Digital products (one-time)

Our digital products carry a 30-day money-back guarantee: if a product does not deliver what it promised, contact us within 30 days of purchase and we will refund it.

EU/EEA right of withdrawal. Consumers in the EU/EEA normally have 14 days to withdraw from a purchase. For digital content supplied immediately, this right is lost once delivery has begun with your prior express consent and acknowledgement that you thereby lose the right of withdrawal. Our voluntary 30-day guarantee above applies in addition, at our discretion.

Subscriptions

You can cancel a subscription at any time from your account; cancellation takes effect at the end of the current billing period, and you keep access until then. We do not generally refund partial periods, except where required by law.

Products sold by other creators

When you buy a product from another Saya user’s storefront, your contract is with that seller, who is responsible for delivery and refunds under their own policy and applicable law. We provide the platform and payment tooling.

How to request a refund

Email [support@makewithsaya.tech] with your order details. Approved refunds are returned to the original payment method, typically within 5–10 business days.